Analyzer Service Engineer

Description:

Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.

Qualification and Experience:
•   Engineering in Instrumentation & Control or equivalent.
•Work experience on working with Gas Chromatograph, Gas & Liquid analyzer maintenance work, site startup, commissioning, and engineering. Hands on experience of Yokogawa field instruments is must
•Sounding knowledge on Analytical products (GC, NIR, TDLS, IR, O2, pH, Cond, DO2 and other liquid analyzers).
•   8- to 10 years as service engineer or as Instrumentation/Maintenance engineer for
Field instruments.
Competencies & Sk ills :
•Strong troubleshooting and diagnostic skills. Resolving complaints/ problem solving skills.
•Yokogawa Field Instruments (Pressure, Flow, Temperature, Level and Wireless)
•Yokogawa Gas (O2, CEMS & TDLS) and Liquid Analyzers (pH, Cond, DO, Chlorine and Turbidity)
•Field communications troubleshooting (FF & HART, ISA100 & LoRAWAN,).
•Calibration of analyzers and field instruments, maintaining customer satisfaction.
•Very good at with communication (good written and verbal skills). Passion for customer support.
•   Follow strict disciple and work with responsibility and safety-first attitude.