Customer Operations And Performance Lead

Description:

 Saudi Candidates are Preferred
• 7-10 years of progressive experience in customer service management, including Contact Center operations, with a proven track record of leading high-performing teams and driving operational excellence.
• Strong analytical skills with experience in performance metrics analysis, KPI development and data-driven decision-making.
• Demonstrated ability to develop and implement customer service strategies, policies and procedures that improve service delivery and enhance customer satisfaction.
• Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization.
• Bachelor’s degree in Business Administration, Customer Service Management, or a related field