Customer Service Associate

Description:

Key Responsibilities:
Handle customer inquiries, complaints, feedback, and follow-ups through calls, emails, and messages.
Process customer orders, coordinate service schedules, and support resource planning.
Monitor service providers' work orders and ensure timely completion.
Coordinate spare parts inventory records, allocation, and stock control.
Maintain service documentation, reports, and operational data analysis.
Support and coordinate with technicians, installers, drivers, and service teams to achieve service targets.
Assist with administrative tasks and service
improvement projects.

Requirements:

1-3 years of experience in customer service or service operations.
Experience with CRM systems and service process management is preferred.
Proficiency in MS Office (Excel, Word, PowerPoint) with strong reporting skills.
Basic technical knowledge of products/services.
Excellent communication, organization, and
problem-solving skills.
Ability to work proactively and collaborate with teams.