Description:
We are looking for a dedicated Patient Customer Service Representative to join our team. The ideal candidate will be responsible for providing support and assistance to patients, ensuring a positive experience during their treatment.
Responsibilities:
- Address patient inquiries and provide necessary information about available services and treatments.
- Follow up on patient appointments and ensure their adherence to schedules.
- Handle complaints and issues professionally and effectively.
- Provide administrative support to the team, including updating medical records.
- Collaborate with medical teams to ensure patient needs are met.
- Provide accurate information about policies and procedures related to healthcare services.
Qualifications:
- High school diploma or equivalent; a degree in business administration or a related field is preferred.
- Previous experience in customer service, preferably in the healthcare sector.
- Excellent verbal and written communication skills.
- Ability to handle high-pressure situations and solve problems efficiently.
- Strong organizational skills and the ability to work as part of a team.
What We Offer:
- A supportive and motivating work environment.
- Opportunities for professional development and training.
- Competitive salary and additional benefits.