Customer Service Representative

Description:

We are Livedin, a VC backed prop-tech enterprise shaping the future of short-term rentals in MENA. Livedin is an intuitive property management software specifically designed for the modern short-term rental host. Unlike archaic, complex hospitality solutions, Livedin offers an easy to use mobile-first platform that empowers hosts to tap into the booking short-term rental market and manage their properties with ease and efficiency.

Livedin is led by a powerhouse team blending Fortune 100 leaders with seasoned unicorn startup builders; and is backed by leading global and regional startup ecosystem partners.

Your Daily Hustle:

• Support the team in enhancing customer/guest experience processes.
• Contribute to resolving customer issues and ensuring satisfaction.
• Gather feedback from customers/guests and prospects to improve our offerings and enhance guest satisfaction.
• Develop and nurture strong relationships with guests, understanding their needs and providing timely solutions.

Your Expertise:

• 3/4th year student or fresh graduate.
• Excellent communication, presentation, and negotiation skills.
• Ability to build and maintain relationships with guests at all levels.
• Self-motivated, results-oriented, and problem-solver.
• Ability to thrive in a fast-paced, startup environment.