Customer Service Representatives

Description:

We are hiring Customer Service Representatives to join our team in North Abdoun, Amman. This is an exciting opportunity to support Shipa Delivery, handling both inbound/outbound calls and chat/email inquiries.

◾ Key Responsibilities:
- Manage customer interactions via multiple channels (Phone, Email, and Chat).
- Handle both inbound support queries and outbound coordination calls.
- Resolve customer issues efficiently while maintaining a high standard of service.

◾ Requirements:
- Language: Fluent in Arabic and English (B2 level or above).
- Skills: Basic computer literacy and typing skills.
- Experience: Fresh graduates and experienced candidates are welcome.
- Personality: Strong communication skills and a patient, problem-solving attitude.