Customer Success Manager

Description:

Manage client relationships, adoption, and retention for a SaaS/tech firm in the Middle East. On-site role ensures strong customer engagement and team collaboration.

🚀 What You Will Do
▪ Build and maintain strong customer relationships.
▪ Monitor KPIs, usage, and adoption metrics.
▪ Assist clients with onboarding, training, and troubleshooting.
▪ Collaborate with sales, product, and support teams.
▪ Identify upsell and retention opportunities.

🎓 You're a Good Fit If You Have:
▪ 3–6 years experience in customer success or account management.
▪ Excellent communication and problem-solving skills.
▪ Familiarity with SaaS platforms and CRM systems.
▪ Bachelor’s in Business, Marketing, or related field.

🎁 What You’ll Gain
▪ Career path → Customer Success Manager → Senior CSM → Customer Success Director.
▪ On-site collaboration with international clients.
▪ Sponsored professional certifications (e.g., CSM, CSPO).