Customer Support Coordinator

Description:

The job covers all aspects of order fulfillment for external customers, from order inquiry to shipment and invoicing. The Job also requires fulfilling all logistics and warehousing data entry & and follow-up activity.

Responsibilities:

• On time Order Confirmation to assigned Customers

• Effective Co-ordination with Imports and Warehouse on timely deliveries to customers.

• Planning shipments and communicating effectively to customers.

• Sales order processing

• Order entry of all inter-company purchase orders

• Daily delivery plan for the next day to customers

• Execute any urgent assignments

• Follow up collection of orders based on planned delivery

• Error free shipping documentation generation

• Provide accurate information on stock and location.

• Day to day administrative duties relating to sales support.

• Arrange for on time delivery of goods

• Handle assigned Customer queries on Order Status.

• Error Free shipping documentation

• Maintaining Shipment tracker as per outlined criteria

Requirements

• Bachelors degree.

• Experience in Customer Service and Warehouse operations

• Candidates preferred from Industrial Machinery Manufacturing/Logistics companies.