Deskside Support Engineers

Description:

HTech Supports is seeking experienced Deskside Support Engineers for a B2B/Freelance engagement to provide Level 1 IT support across Jeddah and Riyadh.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
• Provide onsite Level 1 deskside IT support for enterprise clients.
• Troubleshoot PC/laptop hardware, software, Windows OS, network, and peripherals.
• Support printers, mobile devices, and core business applications.
• Manage incidents and service requests through ITSM/ticketing platforms.
• Perform system upgrades, hardware/software deployments, and installations.
• Coordinate with the Service Desk and global remote teams to meet SLAs.
𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀 & 𝗜𝗱𝗲𝗮𝗹 𝗣𝗿𝗼𝗳𝗶𝗹𝗲:
• Position: 𝗗𝗦𝗦 𝗟𝗲𝘃𝗲𝗹 𝟭 / 𝗗𝗲𝘀𝗸𝘀𝗶𝗱𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿
• Nationality: Saudi Nationals Only (Valid Saudi work authorization required; no visa sponsorship).
• Experience: 2–3 years of IT/Deskside Support experience.
• Technical Skills: Strong knowledge of Windows, hardware, software, basic networking, Active Directory, GPO, and Microsoft 365.
• Languages: Fluent Arabic & B2-level English.
• Assessment: Must pass an IT technical assessment and language interview.