Digital Communications Manager

Description:

We are looking for an experienced Senior Communications Coordinator / Digital Communications Manager to lead digital customer communications, content governance, platform enhancements, and customer engagement initiatives within a dynamic banking environment.

Key Responsibilities:
- Manage digital communications across Mobile Apps, Web, Email, SMS, and Push Notifications.
- Oversee CMS platforms, content publishing, governance, and release management.
- Lead UAT, regression testing, defect resolution, and customer journey validation.
- Administer and optimize Chatbots, Conversational AI, and Knowledge Management platforms.
- Collaborate with Product, Technology, CRM, UX, Marketing, and Compliance teams.
- Drive digital automation, platform optimization, and customer experience improvements.

Requirements:
- 10+ years of experience in Digital Communications, Digital Banking, CRM, or Customer Engagement.
- Strong expertise in Sitecore, Adobe Experience Manager (AEM), Drupal, or similar CMS platforms.
- Proven experience in UAT, Release Management, and Digital Customer Journeys.
- Hands-on exposure to Conversational AI, Chatbots, and Knowledge Bases.
- Experience in Banking, Financial Services, or FinTech preferred.
- Strong knowledge of Agile methodologies, JIRA, and stakeholder management.