Front Desk Administrator

Description:

We are looking for a Front Desk Administrator to join our team in Riyadh. This role is perfect for someone who is customer-focused, sales-driven, and passionate about delivering exceptional client experiences.

Job Overview:
Client Experience & Reception
Welcome and assist clients with professionalism and warmth
Manage bookings, confirmations, and client inquiries (phone, WhatsApp, email)
Handle concerns efficiently to maintain client satisfaction
Ensure the reception area reflects premium brand standards

Sales & Client Retention
Promote treatments, packages, and retail products
Educate clients and encourage repeat visits
Follow up with leads and existing clients to drive retention
Meet monthly sales and upselling targets

Operations & Administration
Manage bookings, payments, and transactions in CRM/POS
Handle daily cash reconciliation
Prepare basic performance reports
Ensure compliance with Saudi Municipality standards

Team Collaboration
Work closely with therapists and operations team
Support smooth client flow and overall branch performance
Participate in training and development sessions

What We’re Looking For
1–3 years experience in front desk, sales, or customer service (beauty, clinic, or hospitality preferred)
Fluent in English and Arabic
Male Preferred
Strong communication and sales skills
Organized, reliable, and detail-oriented
Comfortable working in a fast-paced environment

What We Offer
Competitive salary + commission
Medical insurance
Training and career growth opportunities
A dynamic and supportive team environment