Guest Relations Officer

Description:

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

* Review arrival lists to welcome guests

* Attend to special guests (e.g. VIPs) and answer their inquiries

* Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

* Provide information about amenities, area and venues and promote services

* Anticipate guest needs and build rapport with customers

* Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

* Address customer complaints and escalate to Guest Relations Manager when needed

* Record information in the logbook daily