Infrastructure Operations Manager

Description:

Role Overview
Lead the Saudi Operations team responsible for 24x7 infrastructure operations, availability, monitoring, incident management, and continuous improvement across Riyadh (RUH) and Jeddah (JED).
 Key Responsibilities
Lead and manage the Saudi Infrastructure Operations team
Own RUH & JED availability, resilience and operational readiness
Manage Network, Data Center, AWS Cloud & connectivity operations
Lead major incidents, troubleshooting, RCA and problem management
Govern infrastructure and cloud change management
Drive monitoring, observability, capacity and service reliability
Coordinate with Network, Cloud, Security, SRE, Facilities & Vendors
Manage 24x7 monitoring, escalation and on-call operations
Provide operational updates to regional/global leadership
✅ Mandatory Skills
7+ years in Infrastructure / Network / Cloud / Data Center / SRE Operations
2+ years leading technical teams or shifts
Strong Networking: BGP, DNS, Routing, Switching, Firewalls, Load Balancing, WAN/Carrier
Data Center Operations & Virtualization
AWS Cloud – Networking, IAM, Compute, Storage & Observability
Incident, Problem & Change Management
Production Monitoring & Observability
Strong critical-incident leadership and communication
Excellent English; Arabic is highly desirable