IT Support Supervisor

Description:

🌟 Qualifications & Requirements:
🔹 Minimum **5 years of experience** in IT support and technical support roles.
🔹 At least **1 year of experience** leading or supervising an IT support team.
🔹 Bachelor's degree or relevant qualification in Information Technology, Computer Science, or a related field.
🔹 Ability to provide hands-on technical support and field assistance, not just perform supervisory duties.
🔹 Strong troubleshooting and problem-solving skills.
🔹 Excellent communication, team leadership, and cross-department coordination skills.

🌟 Key Responsibilities:
🔹 Supervise the IT support team and ensure the quality of technical support services.
🔹 Provide direct technical support to users and resolve IT-related issues.
🔹 Monitor the performance of systems, hardware, and networks to ensure business continuity.
🔹 Assign tasks, track support tickets, and ensure timely resolution.
🔹 Prepare IT support performance reports and recommend service improvements.