Key Account Manager

Description:

Key Responsibilities

* Manage and develop a portfolio of existing B2B customers.
* Build and maintain strong relationships with key customer stakeholders.
* Retain and grow revenue while achieving Revenue and Gross Profit (GP) targets.
* Identify cross-selling and upselling opportunities across transportation and logistics services.
* Promote FTL, LTL, dedicated fleet, distribution, cross-border transportation, and integrated logistics solutions.
* Develop account growth plans for key and high-potential customers.
* Monitor customer volumes, revenue, profitability, and service performance.
* Prepare quotations, rate reviews, and commercial proposals.
* Support contract renewals and negotiate commercial terms.
* Maintain accurate CRM records, opportunities, forecasts, and customer activities.
* Coordinate with Operations and Customer Service to resolve service issues and ensure customer satisfaction.

Key Requirements

* Bachelor’s degree in Business Administration, Logistics, Supply Chain, Marketing, or a related field.
* Minimum 2 years of experience in Account  Management,  Sales, or Commercial roles within Transportation or Logistics.
* Strong experience in the Saudi logistics and transportation market is highly preferred.
* Proven experience managing and growing B2B customer accounts.
* Experience handling medium-to-large corporate customers is preferred.
* Good knowledge of FTL, LTL, dedicated fleet, distribution, and cross-border transportation.
* Strong commercial and financial awareness, including pricing, costing, revenue, and GP  management.
* Strong negotiation, communication, and presentation skills.
* CRM and sales pipeline management experience.
* Strong analytical and problem-solving skills.
* Fluent in spoken and written English; Arabic is preferred