Manager - Technical Infrastructure Specialist

Description:

Lead and manage:
Data Center Infrastructure
Server & Virtualization Platforms
Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)
Linux & Unix Platforms
Deskside Support Services
Security Operations Center (SOC)
Network Operations Center (NOC)
Storage & Backup Solutions
Endpoint Management
✅ Ensure:
High availability and operational readiness of infrastructure services
Proactive monitoring, incident management, and problem management
Root cause analysis and continuous improvement initiatives
Infrastructure performance, capacity, reliability, and uptime
✅ Drive:
SLA, OLA, KPI, and uptime compliance
Major incident management and service restoration
ITIL best practices and governance
Automation, AI, and Agentic AI adoption across operations
Executive reporting and operational dashboards

Required Skills
✔ Enterprise Infrastructure Management
✔ Data Center Operations
✔ Servers & Virtualization
✔ Network Infrastructure (LAN/WAN/Wi-Fi/SD-WAN)
✔ Linux & Unix Administration
✔ SOC & NOC Operations
✔ Storage & Backup Management
✔ Endpoint & Deskside Support
✔ ITIL Service Management
✔ Team Leadership & Stakeholder Management
Preferred Skills
Salesforce Marketing Cloud
Salesforce Platform Apex