Ran Duty Manager

Description:

We are looking for a dynamic FO RAN Duty Manager to oversee the Front Office RAN team, ensuring continuous mobile network stability, efficient incident response, and full compliance with SLAs/WLAs. This leadership role involves direct customer interfacing, escalation management, and driving operational excellence.

Key Responsibilities:

✔️ Team Leadership
• Supervise, guide, and support Front Office Engineers
• Deliver training, coaching, and promote team collaboration
✔️ NOC Management

• Oversee real-time monitoring of RAN (2G, 3G, 4G, 5G, TX)
• Coordinate incident handling and service restoration
• Ensure 24/7 operations meet SLA/WLA targets
✔️ Customer Interface

• Serve as the primary contact for customer issues
• Provide timely updates, clear resolutions, and manage expectations
• Escalate critical cases when needed

✔️ Incident & Problem Management
• Lead escalation processes and root cause analysis
• Implement corrective actions and build a known-issue knowledge base

✔️ SLA/WLA Compliance
• Ensure all service activities comply with contractual SLAs and WLAs

✔️ Communication & Reporting
• Manage communication (calls, emails, SMS) related to network performance
• Prepare reports on incident status, KPIs, and service level adherence

Qualifications:

✔️ Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field
✔️ Strong experience in mobile network operations and incident management
✔️ Solid understanding of RAN technologies (2G–5G, TX)
✔️ Familiar with SLA/WLA frameworks and ticketing systems
✔️ Leadership and team coordination experience in 24/7 environments
✔️ Excellent communication, reporting, and customer service skills
✔️ Strong problem-solving and escalation-handling capabilities