Senior Operations Executive

Description:

• Customer/Carrier/Supplier follow-up

• Schedule appointments

• Provide shipment information

• Tracking and tracing

• Data Entry

• Invoicing & ensure delivery of documents / BL to the customers on time

• Promote the company name and values.

• Developing new ideas/ strategies.

• Operating as the lead point of contact for any and all matters specific to your accounts

• Ensure the timely and successful delivery of our services according to

customers’ requirements.

• Assist the management and the team with any assigned special projects and provide back up to the team when required.

• Follow up and handle transactions related to export / import customs formalities.

• Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.

• Communicate all expectations to carriers – paying extra attention to special requirements, assuring the carrier can meet all requirements.

• Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.

• Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs;

forward complex or escalated customer needs as appropriate.

• Interface with airlines, ocean shipping, truck and related carriers to understand requirements.