Senior Operations Manager

Description:

Key Responsibilities:
Build and lead high-performance CX teams across multiple projects
Manage operations for 500+ employees in contact center/BPO setups
Design and implement operational strategies for service excellence
Collaborate closely with clients to align on KPIs and delivery goals
Introduce and manage tech-driven enhancements for better efficiency
Report directly to the CEO and contribute to scaling initiatives

🔹 What You Bring:
10+ years of experience in customer experience/BPO operations
Track record of managing complex, multi-project environments
Strong strategic thinking and analytical skills
Hands-on experience with digital transformation in operations
Excellent leadership and client-facing communication skills