Smax Itsm Engineers

Description:

Key Responsibilities:
✅ Administer, maintain, and optimize the SMAX ITSM platform.
✅ Configure and automate ITIL processes, service catalogue items, smart ticket workflows, and business rules.
✅ Perform SMAX platform upgrades, patching, and system maintenance.
✅ Manage data integration, discovery jobs, analytics, KPI dashboards, and reporting.
✅ Integrate ITOM monitoring topologies and telemetry data with SMAX.
✅ Handle application administration, production support, incident management, troubleshooting, and root cause analysis.
✅ Support Disaster Recovery (DR) planning, testing, and execution.
✅ Monitor application health, APM alerts, NOC alerts, and system performance.
✅ Perform database performance monitoring, security, and optimization.
✅ Ensure SLA compliance, service availability, scalability, and system stability.
✅ Collaborate with IT teams, business users, vendors, and technical stakeholders.

🔹 Required Skills:Strong hands-on experience with SMAX (Service Management Automation X).ITSM and ITIL process configuration and automation.Application administration and production support.Incident, problem, and change management.Disaster Recovery (DR), RCA, SLA management, and performance monitoring.Database administration and optimization.Experience with ITOM integration, discovery, reporting, and dashboards is preferred.