Technical Admin Specialist

Description:

We are seeking a Technical Admin Specialist to support the Data Services Platform (DSP) by administering and optimizing Jira, managing workstreams, supporting development and DevOps activities, and delivering KPI-based reporting for internal stakeholders and executive leadership.

Key Responsibilities
Jira Administration & Workstream Management
Administer, configure, and manage Jira projects (Software and Services)
Customize, develop, and enhance Jira environments across multiple projects
Track and manage workstreams and operational activities within Jira
Optimize existing Jira features and implement new capabilities
Support Jira–Metadata Hub integration
Manage DSP Board daily operational activities
Support DSP development activities, including setup and management of DevOps backlogs
DSP Reporting & Monitoring
Design, create, and maintain KPIs, dashboards, and reports
Monitor project and operational performance metrics
Provide internal reporting and executive-level (CEO) reports

Mandatory Requirements
Proven experience administering Jira projects (Software & Services)
Strong expertise in customizing and developing Jira environments
Experience creating KPIs, reports, and project tracking mechanisms in Jira
Ability to simultaneously manage administration for multiple projects

Preferred Skills
Experience integrating Jira with other enterprise tools (e.g. Informatica, Microsoft Teams)
Exposure to data governance programmes and projects
Hands-on experience with Data Management tools, including:
Informatica Axon
Informatica IDQ
Informatica EDC

Additional Skills Required (Role-Supporting)
Strong understanding of Agile and DevOps workflows
Ability to translate business and operational requirements into Jira configurations
Experience working with cross-functional technical and data teams
Strong documentation and reporting skills
Excellent stakeholder communication and coordination skills
High attention to detail and ability to manage parallel priorities effectively