Technical Support Specialist

Description:

SHIFT INC is looking for a skilled and motivated Technical Support Specialist to join our IT team and provide technical support, maintain IT infrastructure, and ensure smooth daily operations.

Key Responsibilities:
Provide Level 1 and Level 2 technical support to end-users. Troubleshoot hardware, software, and network connectivity
issues.Install, configure, and maintain computers, printers, and mobile devices.Administer Microsoft 365,
Windows Server, Active Directory, and user accounts.
Monitor and maintain network devices, including switches, routers, wireless access points, and firewalls.
Manage IT assets, inventory, and equipment procurement support.Handle IT incidents and service requests in accordance with established SLAs.Support VPN connectivity, cybersecurity policies, system updates, and data backup procedures.
Provide technical support for Telematics systems and IoT devices.Maintain IT documentation and contribute to continuous service improvement.

Requirements
Associate’s degree or higher in Computer Science,
Information Technology, Information Systems, or a related field.Relevant
experience in IT support and systems administration.Strong knowledge of computer hardware, operating systems, networking, and Microsoft 365.Familiarity with TCP/IP, DNS, DHCP, VPNs, firewalls, and endpoint security.Knowledge of Telematics systems and IoT is an advantage.Strong troubleshooting, communication, and problem-solving skills.Ability to work in a fast-paced environment and provide excellent customer service