Vip- End User Support

Description:

VIP- End user Support

• The IT Operations VIP Support Specialist provides critical support to the executive leadership.
• Familiar with basic audio-visual technologies, Microsoft Teams environment, VoIP telecommunications technologies, and networking skills.
• Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
• Knowledge of one or more operating systems, such as Microsoft Windows, Mac OS, or Linux.
• Familiarity with IT support tools, such as Active Directory, LanDesk, service desk software.
• Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari).
• Must be able to successfully manage multiple tasks, projects, and responsibilities.
• Excellent written and verbal communication skills with a particular focus on clearly articulating IT incidents and their solutions so that both end users and technical support staff understand what is being communicated.
• Ability to apply critical thinking skills in rendering solutions to various technical issues.
• Ability to independently learn new technology and provide instruction to others.
• inspecting and installing equipment and new technologies, directing crews or workers on site,
• Customer complaint management,
• First level incident management, • First level assurance support,
• Trouble ticket management, • Emergency call handling & tracking,
• Notification and escalation management,
• Customer satisfaction management,
• Desktop administration and client’s management tools,
• Office automations & management tools including network printers and desktops
• Install, move, add and change services (IMAC),
• Refresh services,
• Standard software image management services,
• Electronic software distribution,
• Application packaging services,
• Managing printing services.