Exhibition Conference Center Manager

Description:

Key Responsibilities:

• Lead the operations with a clear vision and strategic planning.
• Ensure alignment with the company’s objectives and overall business goals.
• Build and maintain strong relationships with existing and potential clients.
• Act as the primary point of contact for high-value clients to ensure satisfaction and retention.
• Identify opportunities for cross-selling and up-selling services.
• Maintain overall responsibility for the business development and attraction of new events including promotional activity related to the venue’s capabilities, standards, and brand.
• Consistently generate new business through professional networking, industry relations and trade exhibitions.
• Liaise with external partners including Visit Sunshine Coast (business events unit) and local businesses, including accommodation and transport, to collaborate, attract and secure high value business events for the region.
• Ensure clients receive a superior level of hospitality and event planning requirements with timely delivery of responses, cost estimates and event outcomes.
• Ensure that all event requirements are communicated and recognised to achieve high levels of client and customer satisfaction.
• Monitor and optimize workflows to improve efficiency and productivity.
• Develop and execute strategies to meet revenue and profitability targets.
• Set clear goals, provide performance feedback, and foster a culture of collaboration and accountability.
• Plan, execute, and oversee large-scale events and exhibitions with attention to detail.
• Coordinate with cross-functional teams to ensure successful event delivery.
• Maintain quality standards and customer satisfaction in all event-related activities
• Conduct market research to stay ahead of trends and competitors.
• Develop relationships with industry stakeholders to expand business opportunities.

Qualifications and Experience:

• Bachelor’s degree in Management or a related field.
• A minimum of 10+ years of experience in event and exhibition management, preferably in leadership roles.

Skills and Competencies:

• Strong leadership and communication skills.
• Expertise in client and stakeholder management.
• Proven ability to develop and execute revenue strategies.
• Proficiency in operational planning and resource management.
• Problem-solving skills and the ability to work under pressure.