Industrial Crm Head

Description:

Job Responsibilities:

- Generate Business in Oil & Gas segment for industrial materials Supply.

- Maintain the existing client satisfaction by guarantee the best supplying service and solutions.

- Develop and maintain positive and productive relationships with new and existing customers.

- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and providing timely and accurate assistance.

- Identify opportunities to up sell, cross-sell, and promote additional products or services to customers based on their needs and preferences.

- Collaborate with the sales team to implement effective customer retention and acquisition initiatives.

- Analyse customer data and trends to identify areas for improvement and recommend actionable solutions to enhance customer satisfaction and loyalty.

- Monitor customer feedback and reviews, ensuring timely response and resolution of issues to maintain a high level of customer satisfaction.

- Liaise with other departments, such as marketing and product development, to provide customer insights and contribute to the enhancement of products and services.

- Stay updated with industry trends, competitors' activities, and emerging customer needs, and share relevant information with the sales team.

Job Requirements:

- Saudi Nationality only

- Bachelor’s degree in business administration, Marketing, or engineering or any related.

- Proven experience in customer relationship management, sales, or a similar role.

-3 year Min previous experience with Clients such as, SABIC , Aramco, Sadara, and etc

- Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.

- Strong problem-solving and decision-making abilities.

- Ability to work in a fast-paced and target-driven environment.

- Highly organized, detail-oriented, and able to manage multiple priorities effectively.

- Demonstrated ability to work collaboratively within a team.

- Experience in leading CRM team