It Service Delivery Manager

Description:

We are seeking an IT Service Delivery Manager to oversee IT service performance, ensure SLA compliance, and drive continuous service improvement. This role is ideal for professionals with strong operational leadership and client-facing experience.
🧾 Key Requirements
Degree in Information Technology, Computer Science, or a related field
6–10 years of experience in IT service delivery or IT operations
Strong understanding of ITIL processes and service management frameworks
Experience managing vendors, SLAs, and service performance metrics
Ability to lead teams and manage client relationships
Excellent communication, leadership, and problem-solving skills
🌟 Why Join Us
Lead critical IT service delivery operations
Opportunities to grow into senior IT operations or regional leadership roles
Onsite role in a fast-paced enterprise environment