IT Support Engineer

Description:

Key Responsibilities
Provide daily end-user support across company sites and log incidents and requests in Zoho Desk.
Install and troubleshoot Windows, Microsoft 365, laptops, desktops, and approved user software.
Support printers, Avaya IP phones, CCTV, and time-attendance devices.
Resolve basic network, Wi-Fi, VPN, and login issues, escalating complex incidents to L2.
Perform approved account setup, password resets, and onboarding/offboarding tasks.
Prepare, tag, assign, and collect devices while keeping asset records up to date.
Apply approved software updates and endpoint protection, and report security alerts.
Meet SLA targets, document solutions, and confirm resolution with users.
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🧠 Requirements
Bachelor’s degree or diploma in IT, Computer Science, or a related field.
2+ years of experience in an IT Support or Service Desk role.
Hands-on experience with Windows, Microsoft 365, and ticketing tools. Zoho Desk experience is a plus.
Working knowledge of networking basics, VPN, and endpoint support.
Good communication skills and a customer-service mindset.