Network Support Engineer

Description:

Project: Croatia based project
Contract duration: 6 months
**Please review the job description thoroughly before applying
Job Description: -
Role Overview:
Position: Network Support Engineer L1
Working days: Monday to Saturday
Working hours: According to coatia timing

Primary Tasks:
-Provide support during and post-site migration.
-Monitor chat channels and follow a playbook for issue resolution.
-Escalate issues to the Cisco team if necessary.

Skills & Requirements:
-Experience: Entry-level network_experience, including familiarity with ISE.
-Support Scope: This may involve multiple site migrations, requiring ongoing staffing for each migration event.

Who Typically Performs This Role:
-L1 Service Desk Technicians: Typically, this role is carried out by entry-level network engineers or service desk agents who have basic knowledge of networking concepts and troubleshooting.
-Skills: Those with a foundational understanding of networks, ISE, and migration processes. While the role is entry-level, familiarity with tools and troubleshooting procedures is beneficial.
-Team Collaboration: The technician will work alongside higher-level engineers or specialists, including those from Cisco, for escalation purposes.