Senior Noc Front Office Engineer

Description:

Job Description:
•HCIA Certification in WLAN Networks/Campus Networks is GOOD to have.
•Must have 3 to 5 years of NOC Operations Shift experience working in WiFI base WLAN Network & Campus Network NOC.
•Able to Perform NOC Front Office roles related to Network Alarms / Events Surveillance, Performance Monitoring , TT Demarcation & Dispatch covering , but not limited to, Incident Management, Fault Management, Problem Management, SLA Management, Reporting Management, Notifications & Escalation Management & routine Follow Ups & Trouble Tickets Status updates.
•Able to implement and control the quality control/assurance program within area of responsibility, including procedures, inspection, testing acceptance activities.
•MS-OSS MindOps Capability Utilization during their NOC Shift Operations.
•Engineers must work in 24 x 7 - Morning / Evening / Night shifts routines to be decided during project execution.
•Guarantees & support to achieve 100% compliance of Project KPIs, SLAs, & Reporting requirements with quality during their NOC shift.