Associate – Tour Operator

Description:

Key Responsibilities:

• Manage the Tour Company's Store: Oversee the operations of the company's store, including inventory management, merchandising, and sales. Ensure the store is well-stocked with relevant travel-related products and souvenirs.
• Assist in planning, organizing, and coordinating various tour packages.
• Liaise with hotels, transport providers, and other vendors to arrange travel logistics.
• Provide detailed information and respond to client inquiries regarding tour packages, itineraries, accommodations, and other travel services.
• Handle bookings, confirmations, and payment processes.
• Assist in creating and maintaining tour documentation, including itineraries, travel guides, and brochures.
• Monitor and update tour schedules, availability, and pricing.
• Coordinate with guides and other staff to ensure smooth operation of tours.
• Address and resolve any issues or complaints that may arise during tours.
• Collect and analyze feedback from clients to improve tour offerings.
• Stay informed about travel trends, destinations, and industry regulations.

Qualifications:

• Bachelor’s degree in Tourism, Hospitality, Business, or any related field.
• Preferred Tourist guide Certification
• Previous experience in tour operations or a related travel industry role is preferred.
• Excellent organizational and planning skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Proficient in using travel booking systems and office software and writing and replying to Emails.
• Good in English; additional language skills are a plus.
• Passion for travel and a strong understanding of global and Domestic travel destinations.