Director of Customer Experience

Description:

We are seeking an accomplished Director of Customer Experience to lead customer-centric transformation and elevate service experience across multiple channels and touchpoints.

RESPONSIBILITIES

• Develop and execute customer-experience strategy
• Lead CX transformation programs
• Improve customer satisfaction, retention, and loyalty
• Establish customer journey and experience frameworks
• Use customer insights and analytics to drive decisions
• Partner with commercial, digital, and operations teams
• Establish CX KPIs and performance standards
• Lead and develop CX teams

REQUIREMENTS

• 10+ years of CX, customer strategy, commercial, or related experience
• Proven leadership experience
• Strong analytical and strategic capabilities
• Experience delivering enterprise CX transformation
• GCC experience preferred