Service Supervisor

Description:

• Manages the day to day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.
• Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.
• Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.
• Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance.
• Maintains close relationship with the employees as well as customers to maximize the customer satisfaction. Acts as the second level support on technical issues.
• Tracks the team’s utilization against plan to ensure productivity in operations.
• Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further.
• Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.
• Notifies Finance Department of the work stages at the client site to enable the company to collect its dues without delay according to contracts or proposal and payment conditions.
• Prepares manufacturing orders, material requisitions, and material correctional documents (AMT).