Credit & Collection Manager

Description:

Strategic Responsibilities

• The role holder shall manage a team of Regional Credit Controllers & Collectors covering KSA & Bahrain to ensure timely collection of dues.
• The role holder shall carry out his duties in accordance with the stipulated Credit & Collection policies and procedures.
• The role holder is responsible for conducting due diligence on accounts and managing the credit risk within operational limits and follow up on dues.
• The role holder highlights the potential credit risks to the Otis – Saudi Arabia & Bahrain management for immediate action.

Core Responsibilities

• Oversee a team of regional credit controllers to ensure processes and procedures are implemented for the following:
• Tracked on-time reporting of invoice submission with the required documents per each customer.
• Tracked on-time reporting of disputes resolution with weekly tracking and coordination with interconnected departments heads.
• Reviewing accounts receivable records and identifying discrepancies in billing or collections activities.
• Assist Accounting department in analysis of month end credit notes, discounts, write-off`s, unapplied & logged payments, identifying root-cause and recommendations to avoid through monthly reporting.
• Ensures updated statement of account is shared with all customers on monthly basis.
• Ensures dunning letters are sent to customers on time and suspension & cancellation is carried out according to the Credit Policy.
• Monitoring trends in customer accounts to identify potential risk factors such as missed payments and report it to management on monthly basis to prevent additional services to be performed on a defaulting account.
• Responsible of collection targets monitoring.
• Responsible of monthly collectors` evaluation (Targets vs Actual)
• Responsible of Reviewing, conducting due-diligence and analysis for all customers & documentation (Official Documents & KYC form), in addition to creating the required reporting & archiving of documents & special approvals.
• Conduct visits to customers if and whenever needed to follow-up on customers payment commitments.
• Reviewing accounts to determine whether they should be written off as uncollectible.
• Bad debt provision analysis, action plan to reduce with proper classification & responsibility.
• Responsible for the provision Monthly & Quarterly reversal & mitigation forecast, identifying high value tickets, ensuring necessary actions have been taking to resolve any disputes to guarantee the successful collection of the accounts.

People Management

• Organizes and supervises the activities of regional credit controllers & collectors in a manner that supports self-management and continuous improvement.
• Provides coaching, formal and informal feedback to team members in order to support their continuous development.

Minimum Qualifications

• Bachelor’s degree in finance/Accounting or equivalent

Years Of Experience

• 5-7 years of relevant experience handling a team of credit controllers & collectors for a portfolio not less than 1000 customers & 50M SAR of annual billing.