Senior Payroll Client Services Specialist

Description:

What This Job Can Offer You

• Dive deep into the intricacies of Payroll legislation in the DACH region and emerge as the go-to expert.
• When Tier 1 can't resolve a query, you swoop in to save the day, ensuring our customers always feel valued and heard.
• Take the lead in customer escalations escalations. Your expertise shines brightest when challenges arise. Join calls, spread assurance, and offer expert solutions to ensure every client is a happy client.
• Be the bridge between Payroll Operations and Client Services, ensuring seamless communication and foresight into potential payroll hitches.
• Design top-notch training materials that empower our Tier 1 specialists
• Stay Ahead of the Curve. With the ever-evolving landscape of country legislation, your commitment to staying up-to-date with country legislation keeps our internal knowledge base robust and relevant.
• Foster Innovation. Cultivate a dynamic team environment where everyone is inspired to seek out-of-the-box solutions, leveraging our rich knowledge base to its fullest potential.

What you bring

• Deep understanding of Payroll legislation in Germany with 3+ years experience. Knowledge in Austrian and Swiss Payroll legislation is considered a plus.
• You speak German and English fluently.
• Experience in client-facing roles.
• Excellent communication skills.
• Proficiency in payroll documentation and calculations.
• Strong project management and organizational skills.