Customer Engagement Business Analyst

Description:

We are looking for a Retail Banking Business Analyst who can translate customer engagement requirements into clear BRDs, user stories, business rules, customer journeys, and functional requirements.

Key Skills:
Business Analysis & Requirements Elicitation
BRD & User Story Writing
Retail Banking / Banking Transformation
CRM & Customer Engagement
Campaigns & Customer Notifications
Loyalty & Personalisation
Digital Servicing & Customer Journeys
Business, Digital & Technology Collaboration