Incident Manager

Description:

Job Purpose:
To manage and resolve incidents ensuring minimal disruption to services while enhancing the efficiency of incident management processes. The role includes team leadership, process improvement, ability to manage and co-ordinate activities across multiple teams and collaboration to maintain compliance with SLAs and KPIs

Qualifications and Education Requirements:
·      Bachelor’s degree in IT, Computer Science, or related field.
·      Minimum 5+ years of experience in IT operations or incident management.

Technical qualifications:
·      Strong Knowledge of ITIL service management processes.
·      Experience in managing major incidents.
·      Proficiency in incident management tools
·      Root cause analysis (RCA) methodologies and best practices.
·      Familiarity with global IT systems and bankiNG