Security Operations Center Analyst

Description:

Job Role / Experience and Responsibilities :

• Knowledge in SIEM tool, Splunk, NetIQ, CCNA, CCSP, QRadar (6-12 months + experience)
• Assign trouble tickets to self and provide first call resolution to know issues.
• Escalate the trouble tickets to level 2 & 3 engineers as per SLA
• Update customers on status of incident resolution as per SLA
• Participate in a 24x7 call-out ROTA as per the shift schedule

Activities during the operation support can include assisting customer team in any of the following areas:

• Continuously monitoring SOC tools for alerts and security incidents
• Incident management, call logging and assignment
• Basic troubleshooting and user assistance. 24*7 Monitoring and Analysis of Security Events received through SIEM security appliances.
• Prioritizing and allocating Security devices onboarding service requests for fulfilment
• 24x7 Security Monitoring the threat detection capabilities
• Classifying incidents into appropriate categories