Engagement Manager

Description:

Requirements:

• Good experience in Account Management (Enterprise OR BFSI). Strong customer orientation and ability to establish and maintain effective work relationships at all levels.
• Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.
• Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account.
• Managing named customers relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain.

Responsibilities:

• Positioning company’s Product and/or services to the customers. Identify continuous growth opportunities for new business as per account expansion target.
• Work with Delivery Head in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.
• Responsible for the end-to-end delivery – takes over from Presales immediately after receipt of the order placed by the customer, through Hand-off process including all project sign off and the site going Live dates.
• Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues.