Projectmanager

Description:

Key Responsibilities:
1. Project Management:
• Plan, execute, and deliver projects within scope, time, and budget.
• Define project milestones and track progress against goals.
• Identify and mitigate project risks and resolve issues effectively.
2. Stakeholder Coordination:
• Collaborate with clients, vendors, and internal teams to ensure project alignment with business objectives.
• Act as the main point of contact for clients, maintaining strong relationships throughout the project lifecycle.
3. Technical Expertise:
• Leverage expertise in CX platforms (e.g., Genesys) to oversee project implementations.
• Ensure seamless integration of contact center technologies and CX solutions.
4. Team Leadership:
• Lead cross-functional teams, ensuring alignment and motivation.
• Provide guidance and mentorship to team members to achieve project goals.
5. Reporting and Documentation:
• Prepare detailed project plans, status reports, and documentation.
• Communicate project updates and outcomes to stakeholders.