Service Delivery Manager

Description:

Qualifications and Education Requirements
·      Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred).
·      15+ years of experience in IT Service Management, IT Operations, or a similar role.
·      Expertise in multi-cloud environments, particularly OCI and GCP.
·      Strong understanding of ITIL frameworks, ITSM tools (e.g., ServiceNow, BMC Remedy), and IT governance best practices.
·      Experience in managing IT support teams and vendors in a multi-cloud or hybrid IT environment.
·      Strong understanding of OCI IAM, GCP IAM, networking, security policies, and cloud automation.
·      Excellent problem-solving, analytical, and decision-making skills.
·      Strong leadership, communication, and stakeholder management abilities.
·      Experience with incident management, change management, and IT project management.
·      Certifications in OCI and GCP (e.g., OCI Architect Professional, Google Professional Cloud Architect) are highly desirable.