Showroom Receptionist

Description:

Key Responsibilities:

• Greet and Welcome Clients: Provide a warm and professional welcome to all visitors, ensuring they feel comfortable and valued from the moment they step into the showroom.
• Client Assistance: Answer inquiries about the company’s luxury furniture and home decor collections, offering guidance and product knowledge in a polished, well-informed manner.
• Showroom Coordination: Maintain the showroom’s appearance, ensuring it is always presentable and reflective of CASA’s high standards.
• Appointment Management: Schedule and manage client appointments with design consultants and sales representatives, ensuring smooth transitions and a personalized customer experience.
• Client Communication: Handle incoming phone calls and emails, responding to client queries, directing inquiries to the appropriate departments, and following up with clients as needed.
• Order Processing Support: Assist clients in completing purchase orders, processing payments, and coordinating delivery or installation services.
• Team Collaboration: Work closely with sales consultants, designers, and management to provide a tailored experience for each client.

Qualifications:

• Previous experience in a luxury retail or hospitality environment, preferably in furniture or home decor.
• Strong communication and interpersonal skills, with a professional and customer-focused demeanor.
• Ability to multitask and manage a dynamic showroom environment.
• Knowledge of high-end furniture and design trends is a plus.
• Proficiency in Microsoft Office Suite and experience with CRM software is preferred.
• Impeccable grooming and presentation in line with CASA’s luxury brand image.

Benefits:

• Competitive salary with a medical insurance for spouse and up to 3 children.
• Opportunities for professional development and career growth.
• A sophisticated and dynamic work environment in one of the most prestigious high-end brands.